Privacy Policy

Last updated: 21 July 2026

This Privacy Policy explains how Nexu7 (“Nexu7”, “we”, “us”, or “our”) collects, uses, shares, stores, and protects personal information when you visit nexu7.com or use our websites, applications, APIs, AI tools, social media management features, and related services (collectively, the “Services”).

Nexu7 is operated by ACTIVETECH PORTAL, Dubai, United Arab Emirates. For privacy questions or requests, contact us at info@nexu7.com.

By accessing or using the Services, you acknowledge the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

1. Scope of This Privacy Policy

This Privacy Policy applies to:

• Visitors to our website and public pages.

• Account holders, workspace owners, team members, and invited users.

• People who contact us for support, sales, or other enquiries.

• Individuals whose information is processed through connected accounts, imported contacts, campaigns, messages, or content managed by our customers.

When a customer uses Nexu7 to process information about its own customers, followers, contacts, or audiences, that customer generally acts as the data controller and Nexu7 acts as a service provider or data processor on the customer’s behalf. The customer is responsible for providing any required notices and obtaining any required permissions.

2. Information We Collect

2.1 Information You Provide

• Account information: name, email address, password or authentication credentials, company or workspace name, phone number, profile information, and preferences.

• Billing information: plan, billing address, tax information, payment status, and transaction history. Payment card details are processed by third-party payment providers and are not stored by us in full.

• Content and campaign information: posts, captions, images, videos, audio, comments, drafts, prompts, campaigns, brand assets, uploaded files, and other content you create, upload, schedule, publish, or generate.

• Communications: support requests, feedback, survey responses, and messages or attachments you send to us.

2.2 Information From Connected Platforms

When you connect a third-party account or service, such as a social media, messaging, advertising, storage, or analytics platform, we may receive information through that provider’s official API and according to the permissions you authorize. This may include:

• Access and refresh tokens needed to provide the connected feature.

• Account, page, profile, channel, or business identifiers.

• Profile information, usernames, audience information, and performance metrics.

• Published or scheduled content, comments, messages, advertising data, and engagement statistics.

We request and use connected-platform information only to provide, secure, and support the features you choose. Your use of a connected platform remains subject to that platform’s own terms and privacy policy.

2.3 Information Collected Automatically

• Usage information: pages viewed, features used, actions taken, clicks, and timestamps.

• Device and technical information: IP address, browser type, operating system, device identifiers, language, referring URLs, and diagnostic logs.

• Cookie information: information collected through cookies, local storage, pixels, and similar technologies.

2.4 Information From Other Sources

We may receive information from authentication providers, analytics providers, fraud-prevention services, payment providers, business partners, and publicly available sources, where permitted by law.

3. How We Use Information

We use information to:

• Provide, operate, maintain, and secure the Services.

• Create and manage accounts, workspaces, subscriptions, and billing.

• Connect third-party channels and carry out actions you request, such as publishing, scheduling, messaging, monitoring, and reporting.

• Generate AI-assisted content, recommendations, images, captions, and other requested outputs.

• Provide customer support and respond to enquiries.

• Send service, account, billing, security, and administrative messages.

• Send marketing communications where permitted, with the ability to opt out.

• Analyze usage, improve performance, develop features, and prevent abuse or fraud.

• Enforce our Terms of Use and comply with legal obligations.

4. Artificial Intelligence Features

Some Nexu7 features use artificial intelligence provided by us or by third-party technology providers. When you use these features, prompts, uploaded content, and related instructions may be processed to generate the output you request.

• Do not submit sensitive or confidential information unless it is necessary and you are authorized to do so.

• AI-generated output may be inaccurate, incomplete, similar to content generated for others, or unsuitable for your intended use.

• You are responsible for reviewing and verifying AI-generated output before using or publishing it.

• We do not sell your personal information.

5. Legal Bases and Applicable Data Protection Laws

We process personal information where we have a lawful basis, including to perform a contract, comply with legal obligations, protect legitimate interests, protect users and the Services, or where you have provided consent.

Where applicable, our processing is subject to the laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 Concerning the Protection of Personal Data. Where the GDPR, UK GDPR, or other privacy laws apply, we rely on the lawful bases and safeguards required by those laws.

6. How We Share Information

We do not sell personal information. We may share information with:

• Service providers: hosting, cloud storage, security, email, support, analytics, payment, AI, and other vendors that help us operate the Services.

• Connected platforms: services you authorize us to connect to or interact with on your behalf.

• Workspace users: owners, administrators, and team members according to workspace roles and permissions.

• Professional advisers: lawyers, accountants, auditors, insurers, and advisers where reasonably necessary.

• Authorities and legal recipients: where required by law, court order, legal process, or to protect rights, safety, and security.

• Business transaction parties: in connection with a merger, financing, acquisition, reorganization, or sale of assets, subject to appropriate protections.

7. International Data Transfers

Our service providers and connected platforms may process information in countries other than the country where you live. Where required, we use appropriate safeguards for international transfers, such as contractual protections, approved transfer mechanisms, or other lawful measures.

8. Cookies and Similar Technologies

We use cookies and similar technologies to operate the Services, remember preferences, maintain sessions, improve performance, measure usage, and, where permitted, support analytics and marketing. You can manage cookies through our cookie banner, browser settings, or device controls. Disabling certain cookies may affect Service functionality.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, maintain your account, comply with legal, tax, accounting, security, and recordkeeping obligations, resolve disputes, and enforce agreements. When information is no longer required, we delete it, anonymize it, or securely isolate it until deletion is possible. Backup copies may remain for a limited period as part of normal backup cycles.

10. Your Rights and Choices

Depending on the law that applies to you, you may have the right to:

• Request access to or information about your personal data.

• Request correction, deletion, or restriction of processing.

• Object to certain processing, including direct marketing.

• Request a portable copy of eligible data.

• Withdraw consent where processing is based on consent.

• Opt out of marketing emails by using the unsubscribe link.

• Complain to an applicable data protection authority.

To exercise a privacy right, email info@nexu7.com. We may need to verify your identity before completing a request. We will respond within the period required by applicable law.

11. Disconnecting Accounts and Deleting Connected-Platform Data

You may disconnect a connected account through the Platform where that option is available, or revoke Nexu7’s access through the connected provider’s settings. To request deletion of data received from a connected platform, email info@nexu7.com with the subject line “Data Deletion Request” and identify the relevant Nexu7 account and connected platform.

12. Security

We use reasonable technical and organizational measures designed to protect personal information, including access controls, secure transmission, credential protection, logging, monitoring, and vendor controls. No system can be guaranteed to be completely secure, so you should use a strong, unique password and protect your account credentials.

13. Children’s Privacy

The Services are not intended for persons under 18 years of age, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact info@nexu7.com so we can review and delete it where appropriate.

14. Third-Party Services and Links

The Services may link to or integrate with third-party services. Those third parties operate under their own terms and privacy policies, and we are not responsible for their privacy or security practices.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on nexu7.com and change the “Last updated” date. Where required, we will provide additional notice of material changes.

16. Contact Us

For privacy questions, requests, or complaints, contact:

ACTIVETECH PORTAL

Dubai, United Arab Emirates

Website: https://nexu7.com

Email: info@nexu7.com